Meredith L. Ferguson, LCSW

EXPERIENCE
HCIT Consulting, Remote/Austin                         (June 2014-Present)
President and Principal Consultant
◾Optimizing software to maximize utilization and efficiencies, focus on Allscripts Care Management suite of products
◾Case Management Redesign, Leadership Coaching, Management and Staff Development
◾Regulatory Compliance, Clinical Denial Management
◾Patient Throughput Optimization, Clinical Resource Utilization
◾Length of Stay Management, Readmissions identification and management
◾Business development, contract negotiations, marketing and website development.


Poundr, INC., Remote/Austin, TX                         (August 2013-Present)
Chief Executive Officer and Co-Founder

◾Creation of mobile app designed for social networking and shopping, "Connect through the products you love".
◾Business development, contract negotiations, marketing and website development.


Labyrinth Health Care, Remote/Austin, TX     (June 2013-June 2014)
Managing Consultant

◾Case Management Redesign, Leadership Coaching, Management and Staff Development
◾Regulatory Compliance, Clinical Denial Management
◾Patient Throughput Optimization, Clinical Resource Utilization
◾Length of Stay Management, Readmissions identification and management

Allscripts, Remote/Austin, TX                             (March  2012-Present)
Senior Solution Specialist for Allscripts Care Management-Promotion

• Support the sales department, which has been 150% of quota the last 3 years in the CM Segment.
• Won the largest deals in segment history ($7M+ for 1 health system) for several high profile national health systems.
• Train all sales staff on the 6 module web based solution.
• Responsibilities include pre-sales assessment, consulting, RFP/RFI, work flow analysis and demonstration design, sales strategy, and ROI realization for CM and HIM departments.
• Provide sales support and conduct demonstrations to C-Suite stakeholders.
• Expert clinical product knowledge and highly productive; averaging over 120 demos a year (30+onsite nationwide).
• Collaborate with operations and development teams to determine needs and areas for improvement to increase
industry competition; Contributes to the research and development of new module due to market demand.

Allscripts, Remote/Austin, TX                     (September 2009-March 2012)
Clinical Product Specialist for Allscripts Care Management -Promotion

• Duties included pre-sales assessment, consulting, demonstrations, RFP, work flow analysis, and maintenance of demo site and staff training for Acute Hospital CM web based software.
• Provided ongoing account management over national accounts with responsibilities related to relationship building, cross selling, client relations, site configurations, outcomes and benefit analysis.   
• Developed clinical specialist tools, process and resources for new formalized department for pre-sales and demonstration support for the CM segment of business.
• Upsold/Won the biggest deal to date ($4.1M) in the CM business segment-an up sale from one of my AM clients.

Extended Care Information Network (ECIN), Remote/Austin, TX                                     (Nov 2006-Sept 2009)
Account Manager, National Accounts- Allscripts bought ECIN in January 2008.

• Achieved 100% client retention.
• Developed account management tools, process and resources for new formalized department for account management and optimization for an ASP start up.
• Responsibilities included:  tools creation for measuring outcomes, QA of site, and streamlining account management for national/high profile accounts, and training new staff on all modules.
• Provided project management, implementation, training, consulting, and optimization of existing national accounts.

The Global Social Work Network, Remote/Austin, TX                                                   (October 2003-Present)
President and Founder

• President and founder, and creator of an international networking organization.
• Duties included recruitment and placement of Social Workers, web development and maintenance, membership sales and retention (over 40 countries represented in membership), and internet/print media.
• Research, development and networking included travel to over 20 countries.
• Authored Global Social Work Network Handbook.
• In addition to this role, have served as an expert consultant for CEUschool.com since 2005.

Exim*Trade International, New York, NY/Seattle WA/Austin, TX                                        (May 2000-August 2009)
Executive Travel Consultant

• Provided executive travel services to international clients and partners for an international trade consulting firm.  
• Duties include assessment of client needs, customer service, networking, and coordination with government agencies.
• Coordinated international and domestic travel with travel organizations, resorts, hotels, airlines, and internet resources.
• Negotiated corporate discounts.

CLINICAL EXPERIENCE
DaVita Dialysis, Austin, TX                (May 2006-November 2006)
Medical Social Worker

• Case management, support and services to End Stage Renal Disease patients in a for-profit outpatient clinic.
• Duties included insurance authorization, UR case management, medical social work, customer service, crisis intervention, long term follow up, referrals and coordination of services with outside vendors and representatives.

Northwest Kidney Centers, Seattle, WA                         (November 2004-May 2006)
Medical Social Worker

• Case management, support and services to End Stage Renal Disease patients in a for-profit outpatient clinic.
• Developed and facilitated community outreach education and support groups for patients with chronic kidney disease (CKD).
• This well -known non-profit organization housed the first outpatient dialysis clinic in the world.
• Coordinated resources for unfunded patients.

Highline Medical Center, Burien, WA,              (September 2003-May 2006)
Medical Social Worker-Per Diem (PRN) and Full Time

• Medical social work to oncology, telemetry, infectious disease, medical/surgery, ER, psych, and family childbirth center.
• Coordination of resources and discharge needs for patients in the acute care setting including radiation, dialysis, chemotherapy, community agencies, hospice and discharge planning.
• Created and facilitated Breast Cancer Support Group.
• Provided Outreach Education and support for new diagnoses for all cancer types.

CareForce, Lynnwood, WA                 (August 2003-May 2006) 
Medical Social Worker-Per Diem (PRN)

• Per Diem discharge planning, home health visits and assessments to various providers in Seattle and Everett.

Capital Dialysis of Texas, Austin, TX                            (December 2001-December 2002) 
Medical Social Worker

• Facilitated coverage with insurance, Medicaid, and Medicare. Coordinated equipment, medical follow up, and patient prescription assistance programs for dialysis patients.
• Discovered and initiated various programs to ensure reimbursement for indigent patients.
• Developed and facilitated literacy program and ESL resources for patients.

SETON Brackenridge Hospital, Austin, TX                              (March 2001-December 2001) 
Medical Social Worker

• Full time assessment and coordination of services to those with illness primarily related to infectious diseases, terminal illnesses, chronic medical conditions, and outpatient wound care.
• Provided services, support, resources, referral and discharge planning to those with various medical diagnoses, such as, diabetes, HIV/AIDS, cancer, severe infections and other high risk populations.
• Built ongoing relationships with outside vendors.
• Facilitated patient retention to Clinical Programs.
• Discovered a loss of over $1M in revenue (in 20 clinics over 1 year period) within the medical health plan partnered with Travis County due to lack of preauthorizations for treatment.  Results of the discovery led to major contract negotiations with the county for health system reimbursements, reallocation of resources, and budget improvements.

St. David’s Partnership: South Austin Hospital, Austin, TX                   (August 1999-December 2002) 
Medical Social Worker to ED and In-House

• Duties included crisis intervention, discharge planning, ICU, step-down, acute care, psych, and labor and delivery.
• Worked extensively with issues related to rape, child abuse, elder abuse, nursing home placement, death, domestic abuse, suicide, drug overdose, alcohol abuse, behavioral health, and homelessness.
• Facilitated medical follow up, support and resources, for patients with little or no financial resources.
• Coordinated Organ/Tissue Donation.
• Trained on CISM/Mitchell Model.

EDUCATION & LICENSURE
LCSW, Seattle, WA: Professional licensure as a Licensed Clinical Social Worker in WA (2003-2010)
LCSW, Austin, TX: Professional licensure as a Licensed Clinical Social Worker in TX (2003-Present)
Recognition by the CCETSW: Professional licensure in the United Kingdom (2001-2009)
Master in Social Work, University of Denver, Denver, CO: Concentration in Medical Social Work and Direct Practice
Bachelor of Arts Degree, University Of Arizona, Tucson, AZ: Sociology/French Minor

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